Payment & Cancellation Policy

Last Updated: 30-Nov-25

1. Payment Policy

1.1 Advance Payment

A 30% advance payment is required to confirm your booking.

1.2 Booking Confirmation

Confirmation will be sent within 24 hours (one working day) after MM receives the advance payment.

1.3 Balance Payment

The remaining 70% must be paid on arrival at the pickup location, before the trek begins.
Failure to pay the full amount before the trek starts may result in denied participation without refund.
Booking is recommended at least 15 days in advance.

2. Cancellation Policy

2.1 Cancellation by Participant

Cancellations must be sent in writing (email/message).
Refund is calculated from the date MM receives your cancellation request.

Refund Rules

Up to 30 days before trek: 90% refund
21–30 days before trek: 50% refund
Less than 20 days before trek: No refund

Notes:

Bank/transaction charges are non-refundable.
Refunds are processed within 7–8 business days.

2.2 Cancellation by MountainMitra (MM)

A trek may be cancelled due to:

Heavy snowfall/rainfall
Natural disasters
Landslides
Unpredictable weather
Government restrictions
Any situation beyond MM’s control

In such cases:

Refund will NOT be issued, but:
- MM will arrange an alternative trek of the same cost, OR
- Suggest another safe, suitable trek.
If no suitable trek exists, MM may recommend cancellation — but standard refund rules still apply.

2.3 If Trek Is Interrupted After Starting

If a trek begins but cannot be completed due to:

Bad weather
Route closure
Safety hazards
Natural issues

→ No refund will be provided.

2.4 Early Return by Participant

If you return early due to:

Personal reasons
Fitness issues
Discomfort
Non-MM emergencies

→ No refund will be provided (example: 6-day trek completed in 5 days).

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