Privacy Policy

MountainMitra (MM) Last Updated On: 30-Nov-25

MountainMitra (“Company”, “MM”, “we”, “us”, or “our”) is committed to safeguarding your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website, register for a trek, or use our services.

1. Information We Collect

1.1 Personal Information

MountainMitra may collect the following personal data:

•Full Name

•Phone Number

•Email Address

•Residential Address

•Emergency Contact Details

•Government ID Proof (Aadhaar, PAN, Passport, etc.)

•Date of Birth / Age

•Medical conditions relevant to trekking

•Payment information (handled securely via third-party payment gateways).

1.2 Automatically Collected Information

When you access the MM website, we may automatically collect:

•IP address

•Browser type and version

•Device and operating system details

•Cookies and tracking data

•Pages visited and time spent

•Access timestamps

1.3 Photographs & Media

During MM treks and events, photographs and videos may be taken. You may appear in such media, which may be used for:

•Marketing and promotions

•Website galleries

•Social media content

You may opt out of being included in promotional media by notifying us.

2. How We Use Your Information

MM may use your data to:

•Register you for treks and related services

•Ensure your safety and emergency response

•Communicate trek updates or operational changes

•Process bookings, payments, and confirmations

•Improve website functionality and user experience

•Comply with legal obligations

•Send promotional communication (only with your consent).

3. Sharing of Information

MountainMitra does not sell or rent your data.
We may share information with:

•Trek leaders and field staff (for safety & coordination)

•Government bodies (for permits or compliance)

•Medical teams (during emergencies)

•Payment processors

•Travel logistics partners (e.g., transport and stay providers)

All partners are bound to maintain confidentiality.

4. Data Security

MM uses appropriate security practices, including:

•Encrypted data storage

•SSL-secured website

•Restricted access to authorized staff

•Periodic security reviews

While we strive to protect your information, no digital transmission is entirely risk-free.

5. Cookies & Tracking

We use cookies to:

•Improve website usability

•Analyze traffic patterns

•Remember user preferences

•Enhance overall user experience

You may disable cookies in your browser.

6. Your Rights

•You have the right to:

•Access your personal data

•Request corrections to inaccurate data

•Request deletion (where legally permissible)

•Withdraw consent for marketing communications

•Opt out of promotional photographs/videos

To exercise these rights, kindly contact us.

7. Data Retention

MountainMitra retains personal information only as long as necessary to:

•Provide our services

•Maintain safety and trek records

•Fulfill legal and tax requirements

Once no longer required, data is securely deleted.

8. Third-Party Links

MM’s site may contain links to external websites. We are not responsible for their privacy policies or content.

9. Children’s Privacy

Our services are not intended for children under 13 without parental supervision. We do not knowingly collect information from minors without consent.

10. Changes to This Policy

If MM updates or modifies this Privacy Policy, the revised version will be posted on this page with a new “Last Updated On” date.